Shipping Policy
Shipping Policy
Last updated: May 2026
Free Shipping (U.S.+ Canada)
- We offer free standard shipping on U.S. orders of $125+ (subtotal after discounts, before tax and shipping).
- Free shipping applies to the contiguous U.S. only.
- Exceptions: oversized/heavy items (e.g., large framed wall art), bulk/wholesale quantities, remote/rural addresses, and special handling items may not qualify. If an item is excluded, we’ll note it on the product page and/or at checkout.
Processing Times
- Made-to-order / print-on-demand items: Typically 5–8 business days to produce before shipping.
- Orders placed after 12pm ET, on weekends, or on U.S. and Canadian holidays are processed the next business day.
Delivery Times & Carriers
- Standard U.S. delivery: usually 3–7 business days after dispatch depending on destination..
- We ship via USPS, UPS, FedEx, or DHL depending on destination and best available service.
- Expedited options (when available) appear at checkout with real-time rates.
Order Tracking
- You’ll receive a shipping confirmation email with a tracking link as soon as your order ships.
- Tracking may take up to 24 hours to update after the label is created.
Shipping Rates (Below $125)
- For U.S. orders under $125, shipping is calculated at checkout based on weight, size, and destination.
International Shipping
- No International Shipping yet -US and Canada ONLY. We plan to ship to select countries in late 2026. Rates are shown at checkout.
- Duties/Taxes: International orders may incur customs duties, VAT, or import fees charged by your local authority. These are the buyer’s responsibility and are not included at checkout.
- Transit times vary by destination and customs processing.
Addresses We Cannot Ship To
- We currently cannot ship to freight forwarders’ addresses.
- PO Boxes/APO/FPO/DPO: Some oversized items can’t be delivered to these addresses—if that’s the case, we’ll reach out for a physical address.
Split Shipments
- To get your items to you faster, we may ship your order in multiple packages at no extra cost. You’ll receive tracking for each shipment.
Pre-Orders & Backorders
- Estimated ship dates are listed on the product page. If your cart contains both in-stock and pre-order items, we may ship them separately. If you prefer everything together, leave a note at checkout (this may delay delivery).
Delivery Issues (Lost, Delayed, or Damaged)
- Damaged items: Contact us within 30 days of delivery with your order number and photos of the packaging and item. We’ll make it right.
- Lost in transit: If tracking hasn’t updated for 7 business days (U.S.) / 14 business days (international), contact us and we’ll investigate with the carrier.
- Incorrect/insufficient address: If a package is returned to us, we can reship to a corrected address; reship fees may apply.
- When reporting a damaged item, please provide:
· Description of the problem
· Photos of the damaged item(s)
· Photos of the packaging (exterior and interior)
Order Changes & Cancellations
- We start processing quickly. If you need to update your address or cancel, email us within 1 hour of placing your order. Once shipped, we’re unable to reroute packages.
Eco-Friendly Packaging
- Whenever possible, we use recyclable or recycled materials to reduce waste—without compromising protection for your artwork.
Non-Refundable Shipping
- Paid shipping fees are non-refundable, except in cases of our error.
Questions?
We’re here to help. Email hello@calicuration.com with your order number and we’ll get back to you fast.