Returns & Refunds

Effective: October 6, 2026

15-day refund policy

Every CaliCuration print is made to order. If you are not happy with your print, you may request a partial refund within 15 days of delivery. You do not need to return the print.

Email hello@calicuration.com and include:

  • Your order number and the item or items concerned.

  • A brief explanation of why you are requesting a refund, for example the appearance, size or how the piece works in your space.

  • A clear photo showing the entire print.

  • If there is damage, a defect or an incorrect item, close-up photos showing the issue. For shipping damage, please also include photos of the packaging, if available.

Your print does not need to be defective to qualify for a partial refund. Damaged, defective or incorrect items are covered separately below and have a 30-day reporting window.

How the refund works

Approved refunds are issued through Shopify to your original payment method. You keep the print.

For prints purchased individually, we refund the amount actually paid for each affected print, after discounts, minus a fixed $40 processing fee per refunded print. This fee helps offset the cost of producing your made-to-order artwork.

Original shipping charges are nonrefundable. If your order included free shipping, no shipping charge is deducted.

For example, a print purchased for $149 with free shipping receives a $109 refund, plus any applicable tax adjustment.

For prints purchased in a bundle, the complete-set refund rules in the Bundles section below apply.

For individual prints and bundles, the partial refund cannot be less than $0. If the applicable processing fees equal or exceed the product price paid, no partial refund is available, and you will not owe an additional amount.

We will confirm the refund amount before processing it and email you when it has been issued. Your payment provider may take additional time to post the credit.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email hello@calicuration.com within 30 days of delivery with your order number and photos of the issue.

We will provide a replacement at no cost. If a replacement is not possible, we will issue a full refund for the affected item, including applicable taxes and any shipping charges attributable to that item. No processing fee applies.

Slight color variations between a screen and the printed artwork are not considered defects unless there is a clear printing error. You may still request a partial refund for dissatisfaction within 15 days of delivery, unless the item was clearly identified as final sale before purchase.

Lost packages

If your package has not arrived, contact us within 30 days of its estimated delivery date. We will investigate with our production and shipping partners and arrange a replacement or refund if the package is confirmed lost.

Any refund for a confirmed lost item includes the amount paid for that item, applicable taxes and shipping charges attributable to it. No processing fee applies.

Shipping delays

If we cannot ship within the timeframe promised at purchase, we will notify you, provide a revised shipping timeframe, and offer the option to accept the delay or cancel the unshipped item for a full refund, including applicable taxes and shipping charges attributable to it.

Packages returned to sender

If a package is returned because of an incorrect address supplied at checkout or because it was unclaimed, contact us to discuss reordering or reshipping. Additional production or shipping charges may apply; we will confirm these before proceeding.

If the issue was caused by us or our fulfillment partner, we will resolve it at no additional cost to you.

Exchanges

We do not offer direct exchanges for made-to-order prints. If you would prefer a different piece, you may request a partial refund within 15 days of delivery under this policy and place a new order. Final-sale items are excluded from this option.

Sale and final-sale items

Discounted prints remain eligible under this policy unless clearly identified as final sale before purchase. Final-sale items are excluded from the 15-day partial refund policy. Coverage for damaged, defective or incorrect items, lost packages, and rights under applicable law still applies.

Bundles

Our 15-day partial refund policy applies to bundles as a complete set only. Requests must be submitted within 15 days of delivery of the final print in the bundle. Individual prints within a bundle are not eligible for separate partial refunds.

A $40 processing fee applies per print in the bundle—for example, $80 for a two-print bundle or $120 for a three-print bundle—and is deducted from the bundle price actually paid. Original shipping charges are nonrefundable. You keep the prints.

Bundle pricing cannot be combined with additional discounts or promotional codes.

Damaged, defective or incorrect prints are covered separately under this policy and may be addressed individually without a processing fee.

Policy updates

We may update this policy from time to time. Changes apply to orders placed on or after the revised effective date. Orders already placed remain subject to the policy in effect when purchased.

You may request a written copy of this policy by emailing hello@calicuration.com.

This policy does not limit any rights available under applicable law.